The accessibility to the customer and tech support that a cloud hosting company provides can tell you a lot for the services which they supply as well. When you can use just email messages or tickets, you have almost certainly found a reseller and not the hosting supplier. When this is the case, you may have to wait for several days to get an issue resolved since the reseller may not be checking their communication on a regular basis or they may need to get in touch with the real hosting company for additional help. If the supplier offers various means of communication with short response time that are available at any time, they are almost certainly the top provider, not just a reseller. So you will get well-timed assistance and top-notch support because they will have immediate access to the servers where your account will be created. No matter what the trouble - sales or technical, it is generally better to get in touch with your web hosting company directly via your favourite method of communication.
24/7 Customer Support in Cloud Hosting
We acknowledge the significance of getting assistance promptly, that's why our cloud hosting services come with 24/7 support as well as various ways of contact. If you don't have an account yet, you can easily give us a call or take advantage of our live chat and talk to a live representative, to find out about our services or check if our servers meet the system requirements for your sites. As a result, you will not end up obtaining a service that you can't use effectively. In case you already have your website hosting account with us, you can also open a support ticket from the Hepsia hosting Control Panel when the issue is entirely technical or it requires further analysis. Unlike the vast majority of suppliers out there, we reply to all tickets within an hour, so you will not need to wait for a whole day. Our support services are available day and night, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
All semi-dedicated hosting plans that we provide feature 24/7 customer and tech support, so regardless of what issue you experience, you are able to get in touch with us and we will assist you right away. Our guaranteed response time for each email or ticket that you open through your Hepsia web hosting Control Panel is only 1 hour; typically the reply time hardly ever is more than 20 min. Furthermore, we have phone support with a couple of local numbers around the world plus a live chat, so you will be able to get in touch with us and find more info about our services even if you don't have an account yet. We are able to assist you with any question or a problem you may have - payment methods, plan features, e-mail configuration, hosting account settings, etcetera. If you use our services, you won't ever experience a scenario where you have to wait for a few days to get a problem resolved like you may have to do with lots of other companies.
24/7 Customer Support in VPS Servers
Every single VPS server package that we provide includes 24/7 customer and tech support, so if you experience any problem with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you can get in touch with us anytime, even holidays and weekends. For your benefit, we provide different means of communication - phone support with several local numbers worldwide, live chat, email messages and a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical problems since it'll be much easier to keep track of what's going on. The maximum guaranteed response time for all emails and tickets is an hour, but it rarely takes that long to get assistance. If you acquire the Managed Services upgrade that we supply, our administrators can also support you with any kind of third-party software difficulties.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum reply time warranty, you will enjoy quick support when you purchase a dedicated server from our company. Our customer and tech support crews are accessible 24/7/365, so when you open a support ticket via your billing account or you send an e-mail message regarding any issue with the server or the pre-installed software on it whatever the time of the day, you will get a response within 1 hour, even during holidays. Our ticketing system is the best option if the issue in question requires a longer period of time to be resolved or in case it needs to be forwarded to our admins, since it is a lot easier to keep track of the communication sent on both sides. For general, sales and billing issues/inquiries, you can give us a call or talk to a live agent through our chat service. In case you add the Managed Services upgrade to the server plan, our administrators will also assist you with third-party software installation as well as troubleshooting and just like the basic support, this service is available 24/7 too.