A ticketing system is the most common communication channel that web hosting companies offer to their clients. It is typically part of the billing account and is the most effective way to resolve a problem that requires a certain period of time to examine or that has to be forwarded to a sysadmin. Thus, all comments provided by either party will be kept in the very same location in the event that someone else wants to work on the given issue and the information in the ticket will be available to all parties. The downside of using a ticketing system with most hosting platforms is that it is not included in the web hosting Control Panel, which means that you will have to log in and out of no less than 2 accounts in order to do a particular task or to get in touch with the company’s help desk staff. If you would like to administer a handful of domain names and each one of them is hosted in its own account, you’ll need to use an even larger number of accounts at the same time. Furthermore, it may take a substantial span of time for the provider to process your ticket requests.
Integrated Ticketing System in Cloud Hosting
Our cloud plans include an integrated ticketing system, which is part of our custom Hepsia hosting Control Panel. In contrast to other similar tools, Hepsia will allow you to manage everything related to the web hosting service itself in the same location – invoices, website files, emails, tickets, etc., eliminating the necessity to sign in and out of different systems. If you have any pre-sales or technical questions or any problems, you can send a ticket with just a few mouse clicks without signing out of your Control Panel. In the meantime, you may pick a category and our system will offer you a number of help articles, which will provide you with additional information and which may help you fix any specific problem even before you actually post a ticket. We guarantee a trouble ticket response time of no more than one hour, even in case it is a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which comes with all our semi-dedicated hosting plans, was designed with one objective in mind – that you should be able to manage everything connected to your semi-dedicated account from one location and the trouble tickets make no exception. Our ticketing system is integrated into the Hepsia Control Panel, so, in case you have a question or face an issue, you can contact our client care staff instantly without the need to use a completely different admin dashboard. You can browse your files or check a variety of settings within your account whilst submitting a new ticket or reading the answer to an older one. In case you have an immense number of tickets and you’d like to track down a specific one, you can use the clever search box, which is available in the Help section. We guarantee that you’ll receive a response in no more than one hour regardless of the nature of your enquiry or problem.