A live chat is one of the methods of communication provided by some web hosting suppliers as part of their support services. Determined by the supplier, the chat can be used for pre-sales, billing and/or technical support. This method of contact is faster compared to a support ticket and it makes it less likely to misspell or misunderstand anything as compared to a telephone call with an agent. In addition, when the trouble that you experience requires some time to be examined and resolved, you'll be able to do something different at the same time rather than just waiting, as you'd have to do when you call. You can also take advantage of a live chat support service free of cost provided that you have web access even if your hosting supplier is located in another country and they don't have a local telephone number that you can call.
Live Chat Support in Cloud Hosting
In addition to the telephone and ticket support, we provide live chat support as well. You will be able to contact us every single day, including holidays and weekends, and we can give you more info about the cloud plans that we offer in case you are not a customer yet, or about common and billing questions in case you already have a user profile. Though for entirely tech matters you have to open a trouble ticket to the tech assistance team, since such issues require additional time to be resolved, you may still contact us through the live chat for some tech details. To give you an example, we can assist you to set up an e-mail address in your email client or troubleshoot a number of issues, saving you lots of time. Even when our phone lines are already off for the day, you will be able to speak with a live person.
Live Chat Support in Semi-dedicated Servers
We provide live chat support as a part of our services, which means that when you have any kind of questions concerning our semi-dedicated hosting plans, you will be able to get in touch with our customer support team at any time no matter if you have already obtained an account or not. In general, the chat service is intended for billing, pre-sales and common questions and problems, still we're able to help you with quite a few tech questions too. We can help you select the optimal package for your sites if you do not have an account yet, we can respond to any kind of billing questions or concerns you may have or we can assist you with setting up your new email address on your PC or smart phone - all the abovementioned will be done promptly since our live chat service is accessible all day, every day. No matter when you want help, you're able to talk to a representative and save a long time.