Technical Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Response Guarantee

  • We offer a 60–minute response warranty for every trouble ticket or e–mail that you send to our customer service staff. We will rapidly reply to all the typical enquiries and forward the issue to our server administrators in case any further assistance is needed. If you take advantage of the Managed Services package, we’ll complete any of the included services at a time that has been discussed with you earlier.

  • Top quality support service
  • A Topflight Customer Care Service

  • Our help desk support staff will be online for you 24/7 should you require assistance while working with the Site Control Panel or with any of the apps that we install on your behalf on the dedicated web hosting server. And if you need help handling the routine administration tasks on your server, you can check out our Managed Services package, which includes data backup hard drive space, Operating System updates every week, troubleshooting and software installation procedures, server monitoring and restarting services, etc.

  • Intuitive help center
  • An Intuitive Help Area

  • We have equipped our Site Control Panel with an in–depth knowledgebase, which features detailed explanations of all its features and functions. Besides, we have prepared detailed video tutorials that will further instruct you how to perform a given operation or resolve a typically experienced issue. All the help articles and the tutorial video clips are readily reachable from every section of the Site Control Panel via the Videos and Help buttons situated in the top right corner.