In case you have ever had a cloud hosting account in the past or you have dealt with any other online service, you're probably well aware from your own experience that for some things it is better to speak with a live person over the phone than to exchange tickets or email messages. If you'd like to know more about a specific service before you decide to buy it or if something small-scale needs to be done, for instance, it will be much easier and quicker to get it done in real time. When you are able to get hold of representatives over the phone, it is also very likely that you're using the services of an actual hosting supplier, not a reseller. The type of support that you will get on the phone varies between different suppliers - from very general matters to professional tech support. Generally the majority of suppliers will offer you pre-sales assistance and 1st level phone support, while more complex technical issues are resolved via electronic mail and tickets.
Phone Support in Cloud Hosting
All of our cloud hosting packages offer phone support 14 hours per day even on public holidays, therefore if you don't have an account yet, you are able to call us and find out more about our solutions or if we meet the system requirements for your sites. For your convenience, we have local telephone lines in the United States of America, Great Britain and Australia, so that you are able to contact the number that is nearer to you. If you're an existing customer, we can help you timely with any general and billing issues and with a number of tech matters to save you time and efforts - we acknowledge the fact that often it is easier to talk to a live person and get things done immediately. Of course, some situations simply cannot be taken care of on the phone, so if this is the case you'll be able to use our ticketing system.
Phone Support in Semi-dedicated Servers
Every time you want more information about the semi-dedicated hosting plans that we provide, you are able to call any of the three support phone lines we have around the world - in the United States of America, the United Kingdom and Australia. In this way, you'll be able to check in advance whether our services are suitable for your web sites. In case you're already our client and you have a semi-dedicated account, you're able to contact us over the phone for fourteen hours a day about any billing or general queries. For strictly technical issues you'll need to use our ticketing system in order to communicate with our tech support because sometroubles simply require extra time to be solved, still we can help you over the phone with a lot of minor tech issues as well, saving you the time and efforts.